I literally have nothing, but great things to say about the Bobcats' ticket office. I'm a first-time 'Cats season ticket holder this year after having season tickets for many other teams in other cities I've lived over the years. This is by far the best I've been treated, the best customer service I've enjoyed, and the closest I've ever felt to being "part of the family" in all my years of owning season tickets for sports teams. The Bobcats do a great job and deserve a lot of credit.
Thanks to the OP for sharing that wonderful story.